Reservations & Cancelation Policy

WHY do we have a Cancellation Policy?

When equipment is reserved, it is taken out of inventory so no one else can reserve it for those specific days. Some products are taken out additional days to accommodate for additional preparation time. Cancellation fees help cover both incurred costs and potential loss of business because product was unavailable to rent to other Customers.

Reservations, Deposit, & Identification

We require a valid CREDIT CARD deposit (a Debit Card IS NOT A CREDIT CARD & a Gift Card IS NOT A CREDIT CARD to hold the products. Minimum age is 18 years old. Reservations should be placed as early as possible.
Reservations for dresses made in prior to 3 days.. At the time of rental, we required REFUNDABLE Security deposit and Rental value of the dress. To Rental Date Out require 100% of rental fee paid in advance.

Cancellation Policy for Rental Product

Cancellations for rental products is not acceptable. it is taken out of inventory so no one else can reserve it for those specific days. Some products are taken out additional days to accommodate for additional preparation time.
Cancellation fees help cover both incurred costs and potential loss of business because product was unavailable to rent to other Customers. However, in some case, we will give store credit to the customer to buy or rent another product.
If product is MADE TO ORDER then it’s strictly non-refundable as we are making this product as per customer specific requirement and sizes. It will be our loss if customer cancel this made to order products.

Cancellation Policy for Buy Product

All our buy products are made to order, customer can cancel the order within the first 48 hours after that we cannot cancel it as it will be under process to make it.

Plan for The Future

Booking your rental products long before the date of your event reduces rushed decisions and gives sufficient time for you and Glamourental to work together to plan and prepare an enjoyable event. Ordering early also increases the probability that the products, delivery and pickup times you want will be available. At GlamouRental we make every effort to help you make the best choices for your event!