FAQ's

I am not able to place my order.

Oh! We’re sorry for the inconvenience caused to you. Please reach out to our customer service at mail@glamourental.com or call us at 1-732-986-4011

If I am confused about what to wear, can someone help me?

Of course! As much as we love finding and curating these dresses, we also love styling them for you! Just reach out to us at 1-732-986-4011 for an appointment, and our stylist will be more than happy to help you to pick the perfect outfit on your special occasion.

For any additional information too, you can contact us at 1-732-986-4011 or email us at mail@glamourental.com

Is my outfit cleaned after the previous rental?

Giving you an outfit you can shine in (literally) is what we hope to do! So, every outfit rented from us, is dry cleaned upon return… which means you will get a sparkling, good as new outfit when you rent it next time!

What is a security deposit?

We know how much you love our outfits - and we want you to treat as if they were your own, when you rent them! That is why we require a small security deposit from you at the time of availing the rental.

At GlamouRental, we understand that routine wear and tear of any outfit is not only natural, but unavoidable. However, if we find significant damage to the outfit which is not repairable by our dry cleaning process, then we will have to charge you to restore it and this usually comes from the security deposit! Of course, what we charge you will depend on the nature of the damage, which if major, and something a little effort from us can't fix, then as per our policies, the customer is entitled to pay the full value of dress.

How does the Security Deposit work?

The security deposit will be charged to you at the time of checkout. After the outfit passes the quality check on its return, we will return the same deposit back to you, based on the payment mode, as follows:
Online Payment: We will credit back the same amount in your bank account.
Credit card: You'll receive the same amount in your credit card.
Paypal: We can send your deposit through Paypal.

I’m still a little worried about the security deposit.

Hey… You, have nothing to worry about! The security deposit is 100% refundable and you’ll have it once we get the outfit back. So, just go ahead and rent freely to your heart’s content!

If you’d like some details, we collect 20-30% as security deposit for the outfits on rentals. The exact amount, based on the price of your rental, will be displayed at the time of checkout and called “refundable” in your cart value.

The security deposit is just an assurance that we will get our outfits back in good condition. While we understand the normal wear and tear that usually happens through use, for any major damage, we just want to cover our outfits and their likely repairs through the deposit

What if there are Accidental Stains or Damages to the Outfit I rent?

At GlamouRental, we understand that routine wear and tear of any outfit is not only natural, but unavoidable. However, if we find significant damage to the outfit which is not repairable by our dry cleaning process, then we will have to charge you to restore it and this usually comes from the security deposit! Of course, what we charge you will depend on the nature of the damage, which if major, and something a little effort from us can't fix, then as per our policies, the customer is entitled to pay the full value of dress.

What if the outfit I choose doesn’t fit me?

If the outfit you ordered doesn't fit you, please try on the complimentary back-up size that you requested.

Rest assured that we always do our best to provide you with the most accurate sizing and are always available to answer any questions you might have about specific measurements. We also provide complimentary back-up sizes in case the size you ordered doesn't work out or is not comfortable enough for you. This also accounts for why we do not provide refunds on any orders.

What if a delivered outfit doesn’t fit me?

We believe in providing to you the best service we can - and this, undoubtedly includes the matter of the dress sized. On receiving the dress, if it doesn’t fit you, send us a picture in the first 12 hours of receiving your dress and we’ll help you out. You can email us at mail@glamourental.com or call us at 1-732-986-4011 and you will get either a 100% refund or free exchange in place of the original dress.

What is the policy for late returns?

If you ever need to delay or are not able to return an outfit as originally planned and agreed upon, please inform us at order@glamourental.com as soon as you can, to avoid being charged late fees. If the outfit cannot be returned within the pre-determined date, we reserve the right to charge your card accordingly at an average rate of $30 dollars for every day after pre- determined return date, which will be charged to you on top of the initial rental fee.

How are Late fees applicable?

If the rental dress is shipped back to us after the due date, then there will be a late fee charged per day, for every day of delay. The late fee is usually anywhere between $20-$50 depending on the dress and the value of your rentals. You will be notified about the same, should such a situation ever arise.

How do I cancel my purchase?

You must contact customer service at order@glamourental.com in order to cancel your rental purchase. If you cancel within 10 days of the rental date, then we can give you store credit and that will be valid for one year from the date of your cancellation. If it is a made-to-order outfit and we have already begun the process of making it, then cancellation is not possible.

Does Saree rental include the blouse and petticoat?

This… is a tough one. Some sarees come along with a blouse while others do not so a separate purchase or rental is required. However, petticoats are not included in the purchases or rentals.

What if I want to purchase an outfit that has been rented before?

Well, you’re in luck, because you can then buy it at a discounted rate! Please reach out to us via an email and we will give you the best available rates.