Return & Refund Policy

  1. Clear Return & Refund Policy
  • Non-refundable items: Specify which items (Our Clearance items are final sales and it is AS IS) are non-refundable.
  • Return eligibility: State that returns will only be accepted if the item is in its original condition and packaging.
  • Return Window: Return Window: If there is a sizing or quality issue, customers must inform Glamourental customer service at Support@glamourental.com as soon as the item is received. As these are rental items, to be eligible for a full refund, the item must be returned within 24 hours of deliveryTime limits: 
  • Refund Method: Refunds will be processed using the same payment method used for the original transaction
  1. Detailed Terms of Service

Customer Responsibilities:

  • Customers are responsible for the care and maintenance of the rented items while they are in their possession. This includes avoiding stains, damage, or excessive wear.
  • All rented items must be returned by the specified due date. Late returns may incur additional fees.
  • Customers should package the items securely for return shipment to prevent any damage during transit.
  1. Product Condition at Return:
  • All rented items should be returned in their original condition.
  • Excessive wear, stains, or damage to the products may result in additional charges to cover cleaning or repair costs. Customers will be notified of any charges incurred for damages after the items are returned.
  1. Additional Charges:
  • Any damages, stains, or missing items will be assessed upon return, and customers will be charged accordingly.
  • Charges may include, but are not limited to, repair costs, replacement fees, or additional cleaning fees.
  1. Strict Rental Agreement:

Strict Rental Agreement

  1. Agreement to Terms:
  • By completing your order, you agree to abide by the terms set forth in this rental agreement. This agreement outlines your responsibilities as a customer and the conditions under which items are rented.
  1. Customer Obligations:
  • You are responsible for the care and maintenance of the rented items during the rental period. This includes ensuring that the items are kept in good condition and not subjecting them to excessive wear and tear.
  1. Return Conditions:
  • Rented items must be returned in their original condition. Items should be free from stains, damage, and alterations. Please ensure that all items are packaged securely to prevent damage during return shipping.
  1. Damage Fees:
  • If items are returned with stains, damage, or excessive wear, you will incur additional fees to cover cleaning, repair, or replacement costs. You will be notified of any charges assessed after the items are returned.
  1. Late Return Policy:
  • Items must be returned by the specified due date. Late returns will incur a fee of $25 Per outfit for each day the item is overdue.
  1. Acknowledgment of Terms:
  • You acknowledge that you have read and understood the terms of this rental agreement. By checking the box during the checkout process, you agree to be bound by these terms.
  1. Signature Requirement:
  • A signature or a checkbox indicating your acceptance of this rental agreement is required at checkout. Failure to agree to these terms will result in the cancellation of your order.
  1. Contact Information:
  • For any questions regarding this rental agreement, please contact our customer service team at Support@glamourental.com.

Terms and Conditions for Made-to-Order Items

  • Non-Refundable Policy

All made-to-order items are non-refundable. Once an order is placed, production begins immediately, making cancellations or refunds unavailable.

  • Production Timeline

Please note that made-to-order items require a specific production timeline. Estimated delivery times will be provided at checkout, though delays may occasionally occur due to factors outside our control.

  • Customization Requests

Customization requests are welcome but must be confirmed at the time of order. Once production has started, changes cannot be made to the order details.

  • Exchanges

Exchanges are not permitted for made-to-order items due to the personalized nature of the product.

  • Acceptance of Terms

By placing a made-to-order purchase, you acknowledge and accept these terms. For any questions, feel free to reach out to our customer support team.