We hope that you will love every dress and enjoy your experience with us. We understand that sometimes the gorgeous dress you’ve been waiting for doesn’t quite fit. In that case, refer to our easy and smooth refund policy for items that need to be returned or exchanged.
We, at GlamouRental, curate the dresses to fit your fashion needs. To help you fit in your favorite dress, we offer custom sizing on most of our dresses.
Our custom-sized dresses are tailored specifically to fit your size and cannot be reused for other orders. We recommend you to ensure the given measurements and color choice before confirming the order.
We offer limited alterations reimbursement for minor adjustments. Email us the picture of your receipt and order number, if you find your product needs minor tweaking and alterations.
Return and refunds are not accepted on made-to-order dresses.
Customers need to inform us immediately if the rented-out dresses turn out faulty. Give us a call or send us an email along with a picture (if necessary).
In case of lacking from our side, we provide you with a fresh piece free of cost or issue you the full refund.
In case of damage from customers, they are responsible for paying the full price of the product.
How much time do I have to return the items?
Customers need to return the product from their rental window. If they rented the item for 3 days, they need to return that on the 4th day. The order item will be returned on the next day of the rental period. You need to report first if you find any faulty products and then return it. Products returned must be in their unused condition. Tags must not be removed. Beads, Sequins, thread work must not be spoiled at any place. Kindly share the image of the product, product tag and invoice in case of colour mismatch or damaged product.
Once the product is received at our end, we will undergo its internal quality check. We will check the product is unused or unaltered during the internal quality check. Once the product is verified, we will make the refund as soon as possible.
How do I get refund for the returned products?
Refund will be processed on the basis of payment mode used while placing the order.
Payment will be refunded back to the account from which you made the payment.
How much time does it take to get refund?
Refund will be processed as soon as possible. We, at Glamourental, aim to process the refunds within 15 working days.
If customer find problem with product?
If the customer finds any issue with the shipped product, they immediately have to email or call to get a return authorization. Without that, we won't issue the refund. Also if you find a product is defective or with any problem we need to see the picture first. Then only we will issue a Return Authorization. Customer can email the pics of damage or fitting issue they can send a picture on the firstname.lastname@example.org email.