Miracolos By Ruchi's Maroon Chanderi Cold Shoulder Kurta and Pant - Rent

RETURN POLICY (Updated April 2025)

At Glamourental, we understand that fit is important. However, due to the nature of fashion rentals, we do not offer refunds for sizing issues. We provide detailed measurements and are happy to assist you before placing your order. If an item does not fit, you may return it within 24 hours of delivery for store credit, minus a $15 restocking and cleaning fee. The item must be unworn, unaltered, and in original packaging. Refunds will not be issued for items returned worn or damaged.

🔒 "Due to the nature of our rental service, we do not offer refunds for sizing issues. We provide detailed sizing charts and encourage customers to view a video on how to measure or contact us for assistance before placing an order."

💳 "If the outfit does not fit, you may return it within 24 hours of receipt for store credit only, minus shipping fee”

⚠️ "Returns are subject to a $15 restocking fee to cover inspection, steaming, and re-packaging costs."

🚚 Delivery Delays or Damaged Products:

If your outfit arrives damaged or significantly delayed due to carrier error, please contact us within 12 hours of receipt with photos. We’ll assess the situation for a potential full refund or alternate solution.

Returns will only be accepted if the outfit is unworn, unaltered, and returned with tags and packaging intact. If there's any sign of wear (e.g., deodorant stains, perfume), refund/store credit will be denied.

• Google Form: https://docs.google.com/forms/d/e/1FAIpQLScMLn7LU-d1GQxb54IL-6sde3Ewmd9veC9XWlNvHIfhcFrx9g/viewform?usp=dialog
• It was returned without an approved return request form.

📏 How to Avoid Sizing Issues:

• detailed size charts before ordering.
  
• fit guidance before booking.

💡 Summary:

• available within 24 hours, with a restocking fee.

🧵 Made-to-Order Outfits

• custom-prepared specifically for you and are not eligible for cancellation, refund, or return under any circumstances.

🏷️ Clearance & Final Sale Items

• sold as-is and are non-returnable and non-refundable.
  

🔒 Chargeback & Rental Fraud Policy

At Glamourental, we are proud to deliver high-quality, designer Indian wear rentals with elegance, ease, and trust. To protect our customers and our business, we have implemented a strict policy to prevent rental abuse and chargeback fraud.

We understand the importance of your special occasion, and we go above and beyond to ensure that each item is prepared, documented, and delivered in excellent condition. In recent times, we have seen an increase in false claims and post-usage chargebacks, which violate the spirit and terms of our rental service.

🛑 Please read carefully:
✅ Product Acceptance
Wearing or using a rented outfit is considered acceptance of its quality, condition, and satisfaction.

Any concerns about fit, damage, or quality must be reported within 2 hours of delivery, along with clear photo documentation.

⚠️ Chargebacks After Use
Submitting a chargeback or refund request after wearing the outfit is classified as rental fraud.

All rental orders are protected with time-stamped photographs, shipping and delivery records, and customer communications.

💼 Legal Action & Collections
False or fraudulent chargebacks will be actively disputed with your payment provider and may result in:

Permanent account ban

Reporting to third-party collections

Legal proceedings for recovery of loss and damages

📌 Our Commitment
Glamourental reserves the right to block or blacklist any user involved in abusive behavior, fraudulent claims, or policy violations. We are committed to protecting the integrity of our service and the trust of our loyal customers.

By placing an order with Glamourental, you agree to this Chargeback & Rental Fraud Policy.

If you have any questions or concerns before your order is delivered, our team is here to help: support@glamourental.com

What is a security deposit?

We know how much you love our outfits - and we want you to treat as if they were your own when you rent them! That is why we require a small security deposit from you at the time of availing the rental.

At GlamouRental, we understand that routine wear and tear of any outfit is not only natural, but unavoidable. However, if we find significant damage to the outfit which is not repairable by our dry cleaning process, then we will have to charge you to restore it and this usually comes from the security deposit! Of course, what we charge you will depend on the nature of the damage, which if major, and something a little effort from us can't fix, then as per our policies, the customer is entitled to pay the full value of dress.

What if the outfit I choose doesn’t fit me?

We customize the Oufits according to the size given by you only, If you have some particular size dimensions you can call us at 640-216-6233 or reach out to us at support@glamourental.com, or You can also use our Live Chat section.

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